Returns & Repair
Last updated: 8th of January 2019
Our Return Policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note the below in order to be eligible for a return:
Ship items back within: 30 days of delivery. Should you note a fault with your product upon delivery, this must be flagged to us within 24 hours of receiving it.
Conditions of return:
Buyers are responsible for return shipping costs. Items must only be returned in their original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Once item is returned, inspected and is received back in its original condition, a refund will be processed.
We only replace items if they are defective or damaged upon delivery and reported to us within 24 hours of receipt.
If you’ve purchased one of our products and over time things have gone south for it – like it does the best of us! Dont worry! In order to extend the life of our products - we offer a free of charge repair service - where possible - for our products that have broken or worn over time. This applies to products made by The Upcycle Movement only. We will do our best to mend it to how it was - but sadly not all things are repairable. Once we receive your item we will assess it and if it is the case that it is un-repairable, we will offer you a 10% discount instead on a new purchase from one of The Upcycle Movement products. And rest assured that we will upcycle the parts of your old purchase into something new again to keep it’s cycle going and keep it out of landfill. To find out more and avail of this please contact firstname.lastname@example.org to discuss the process. Shipping costs for this process is the responsibility of the buyer.