Last updated: 8th of January 2019
Shipping rates vary from item to item depending on weight, size and destination. See individual item for shipping rates that apply.
Customs and import taxes:
International orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. You will be informed and billed by the courier on delivery if this applies. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for these costs or any delays due to customs.
Items are generally shipped within 1-5 business days of purchase. This can vary depending on the seller stated timeframe and the item ordered – ie: for items that are made to order. This information will be specified on individual items and applicable processing and shipping terms will be advised. Products are shipped directly from the seller and so therefore if you have purchased more than one item and they are from different sellers, then they will arrive separately. The expected dispatch times for each can be found on the product pages. For details, see individual items.
The time needed to prepare an order for shipping varies. For details, see individual items. For commissioned pieces please allow min 4-6 weeks from time payment has been received until item is shipped – or time alternatively advised for your specific order as these vary depending on the design and work required. For details, see individual items.
Due to the nature of upcycling reclaimed materials and also the fact that our products are made individually by hand – each product is therefore unique and carries character from it’s adventurous past. We feel this adds a little something special. This means that no two items will be exactly the same and many items will carry features from it’s past like marks and patterns, prints and numbers. This also means materials may vary in colours and shades and may have some fading or wear. This does not effect the quality. Real colour of products may vary slightly from the images used and due to differences in screens and monitors.
Due to the nature of upcycling and availability of materials, many of our products and designs will be one-off pieces or limited editions.